Effective date: 2026-06-03
These Terms and Conditions ("Terms") govern your access to and use of the CareBear mobile application and related services (collectively, the "Application"), which are provided free of charge by Redefine Impacc LLC (the "Service Provider," "we," "us," or "our"). These Terms apply to CareBear users in the United States. If you do not agree with these Terms, do not download, install, access, or use the Application.
1.1 "Application" means the CareBear mobile application, including related backend services, updates, upgrades, and support features.
1.2 "Service Provider," "we," "us," or "our" refers to Redefine Impacc LLC.
1.3 "You" or "User" means any individual accessing or using the Application.
1.4 "Follower" means a registered CareBear user who accepts an invitation to follow another user and receive lost-contact information from that user.
1.5 "Lost Contact" means a situation in which CareBear does not receive expected motion, check-in, or device activity information within the timing configured for the relevant Delayed Message or follower relationship.
1.6 "Delayed Message" means the message content a user configures for delivery if a lost-contact alert is triggered.
1.7 "Privacy Policy" means the separate document explaining how CareBear collects, uses, discloses, and retains personal information.
2.1 All trademarks, copyrights, database rights, software rights, designs, and other intellectual property rights in and to the Application are owned by the Service Provider or its licensors.
2.2 You may not copy, modify, translate, reverse-engineer, decompile, disassemble, create derivative works of, or attempt to extract source code from the Application except as expressly permitted by law or with our prior written consent.
2.3 All rights not expressly granted in these Terms are reserved.
3.1 Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use the Application on devices that you own or control.
3.2 The Application is currently provided free of charge. If we introduce paid features later, we will present the applicable price, billing, renewal, cancellation, refund, tax, and App Store terms before charging you.
3.3 We may modify, suspend, or discontinue the Application or any part of it, subject to applicable law.
4.1 The Application is intended only for users who are at least thirteen (13) years old. By using or registering for the Application, you represent that you are at least thirteen (13) years old.
4.2 If we learn that we have collected personal information from a child under thirteen (13), we will handle that information in accordance with our Privacy Policy.
5.1 CareBear uses third-party services and processing channels to operate the Application. These include DigitalOcean for hosting and storage, Apple for Sign in with Apple, Apple Push Notification service (APNs), App Store distribution, and iOS infrastructure, SendGrid SMTP/email systems for email delivery, Functional Software, Inc. / Sentry for diagnostics and error monitoring, and support email systems for support, legal requests, and privacy requests.
5.2 If you use Sign in with Apple, Apple authenticates you and may share the email address you elect to provide and Apple account identifiers needed to connect your Apple sign-in to your CareBear account. Your use of Sign in with Apple is also governed by Apple's applicable terms and privacy materials.
5.3 CareBear configures its logging and diagnostics to avoid or redact personal information where practical, but diagnostic records may include limited technical metadata, request context, or error information needed to maintain and secure the Application.
5.4 Third-party services operate independently of CareBear and may have their own terms, privacy policies, infrastructure, and availability limits. We are not responsible for third-party services except to the extent required by applicable law.
6.1 You may invite one or more registered CareBear users to become Followers. A Follower relationship is created only after the invited user accepts the invitation.
6.2 Accepted Followers may see limited activity metadata before any alert fires, including latest activity type, latest activity time, and latest check-in time. This visibility is part of the Follower feature and is intended to help Followers understand whether the followed user may have lost contact.
6.3 If a lost-contact alert is triggered, CareBear may create in-app notification records and may send push notifications through Apple Push Notification service (APNs) and email messages that may include your Delayed Message or related alert content. CareBear does not use SMS messages or phone calls for lost-contact alerts unless those channels are added in a future version and described in updated terms, privacy policies or notices, and permission flows where applicable.
6.4 A lost-contact alert depends on Motion and Fitness permission, notification permission, device power, network connectivity, registered device tokens, APNs, email delivery, server jobs, timing settings, and correct account and Follower information. Alerts may fail, be delayed, be duplicated, or be incorrect.
6.5 CareBear does not collect or share GPS, precise location, route history, address, or real-time location as part of the lost-contact workflow.
7.1 If you are a Follower, you may receive another user's activity metadata, lost-contact alert, and Delayed Message content. You must use that information only for lawful, respectful, and safety-oriented purposes connected to the CareBear Follower relationship.
7.2 You must not misuse, disclose, publish, stalk, harass, pressure, threaten, impersonate, spam, exploit, or otherwise abuse another user's activity metadata, account information, Delayed Message content, or lost-contact information.
7.3 We may suspend or terminate accounts, remove content, block invitations, or take other action if we believe Follower information is being misused or these Terms are being violated.
8.1 Your use of the Application is subject to our Privacy Policy, which explains what personal information we collect, how we use and share it, how we retain it, and how you may exercise privacy rights.
8.2 If you do not agree with the Privacy Policy, do not use the Application.
8.3 For privacy inquiries or deletion requests, follow the process described in the Privacy Policy.
9.1 You are responsible for the Delayed Message content and other information you enter into CareBear. Do not include passwords, door codes, access credentials, financial credentials, medical records, government identifiers, dangerous instructions, precise location details, illegal content, or another person's personal information unless necessary, lawful, and authorized.
9.2 Delayed Message content may be copied into in-app notifications, push notifications, emails, notification records, and delivery-related records when an alert fires. Push notifications and emails may be visible outside the unlocked app, including on device lock screens, notification previews, email inboxes, and recipient devices.
9.3 We may remove content, refuse to deliver content, disable features, or suspend or terminate accounts if we believe content is unlawful, abusive, unsafe, unauthorized, or inconsistent with these Terms.
9.4 You are responsible for securing your device, account credentials, Apple account, email account, notification settings, and device lock-screen settings. Jailbreaking, rooting, or otherwise weakening device security may expose your information or cause the Application to malfunction.
10.1 Some Application features require an active Internet connection, working iOS permissions, enabled notifications, available device power, and functioning third-party services. We are not responsible for carrier charges, roaming charges, data limits, or device settings controlled by you, your carrier, Apple, or third parties.
10.2 You must keep your device sufficiently charged and connected if you expect CareBear to process motion, check-in, or device activity information. A powered-off device, low battery, disabled permission, disabled notification, expired token, network issue, server outage, or third-party provider outage can prevent or delay CareBear functionality.
11.1 CareBear is a safety-adjacent delayed-message and follower notification tool. It is not 911, emergency dispatch, medical monitoring, nursing-care monitoring, private security, rescue, insurance, GPS tracking, or guaranteed safety monitoring.
11.2 CareBear does not guarantee detection of inactivity, detection of an emergency, alert delivery, push delivery, email delivery, Follower response, rescue, medical care, law-enforcement response, or user safety.
11.3 If you believe there is an emergency or immediate risk of harm, call 911 or contact the appropriate emergency service directly. Do not rely on CareBear as your only safety plan.
11.4 THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE," TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
11.5 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE APPLICATION.
12.1 You agree not to:
12.2 We may suspend or terminate your account and access to the Application, with or without notice, if we believe you have violated these Terms or are engaged in abusive, unsafe, fraudulent, or unlawful conduct.
13.1 We may revise these Terms from time to time. If we make a material change, we may notify you by email, in-app notice, or posting the revised Terms, subject to applicable law.
13.2 The effective date at the top reflects the date of the current version. Continued use of the Application after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
14.1 You may delete your account by following the in-app instructions or by contacting [email protected]. Account deletion and data retention are handled as described in the Privacy Policy.
14.2 We may suspend or terminate your account, block your access, remove content, or revoke your rights under these Terms if you breach these Terms, create risk for other users, engage in abusive or unlawful conduct, or if we are required to do so by law.
14.3 Content and records already delivered to Followers, APNs, email systems, Follower devices, notification previews, or email inboxes may remain after deletion, termination, or later message changes and cannot be recalled by CareBear.
14.4 Upon termination, you must stop using the Application. Sections that by their nature should continue after termination will continue, including intellectual property, Section 8 (Privacy Policy), content restrictions, disclaimers, liability limits, Section 14 (Termination and Account Deletion), governing law, and contact provisions.
15.1 These Terms and disputes arising out of or relating to them are governed by the laws of the State of California, without regard to conflict-of-laws principles, except where applicable law requires otherwise.
15.2 Any legal suit, action, or proceeding arising out of or relating to these Terms shall be instituted in the state or federal courts located in Santa Clara County, California, and you consent to the personal jurisdiction and venue of those courts, except where applicable law requires otherwise.
15.3 If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in effect.
16.1 Operator: Redefine Impacc LLC
16.2 Support Email: [email protected]
16.3 Legal Inquiries: [email protected]